Summary

I’m looking for a role at a customer-focused company where I can use my passion for writing, technology, and facilitation.

Currently, I am a Product Analyst and SME. I own internal communications and presentations for large projects. I have 10-years of experience as a writer and 3-years managing a team, customer documentation for 30+ products, and the Support website.

I supported my team of writers by keeping a shared focus on customers. Together, we developed standards and applied single-source authoring techniques. We migrated content from three different platforms to one and improved SEO, all while keeping content up to date.

Resume PDF

Work History

OCLC, Online Computer Library Center, Dublin, OH

Product Analyst in Metadata Strategy & Operations (August 2018 – Current)

  • Serve as the SME for a cloud e-resource and metadata management system for academic libraries.
  • Analyze customer needs (academic administrators, libraries, and consortia). Work with the advisory committee.
  • Troubleshoot escalated issues and work closely with developers.
  • For a 3-year project to rebuild the product and database (MySQL to Hadoop; Solar):
    • Wrote requirements, tickets, and performed user acceptance testing (UAT).
    • Owned all internal and external communications. Facilitated meetings with stakeholders.
    • Gave a series of presentations to a large audience; Designed and wrote the 2021 WorldCat knowledge base re-architecture release guide.

Manager of Documentation (August 2015 – August 2018)

  • Managed a team of information developers working in tandem with training. Managed the customer-facing documentation for over 40 software products.
  • Served as Web admin for https://help.oclc.org.
  • Created a style guide, QA processes, templates, and strategies for integration with the Community Center. Improved SEO and quality using analytics.
  • Directed the migration of all content from 3 different platforms.
  • Worked with the translation proxy vendor (Smartling GDN).
  • Trained Customer Support to publish FAQ/troubleshooting articles (Knowledge-centered Support).

Senior Information Developer/Senior Implementation Program Manager (January 2012 – July 2015)

  • Implemented cloud e-resource and metadata management systems for academic research libraries (ARLs).
  • Served as a SME for E-resource products; managed implementation and data migrations to cloud software.
  • Collaborated with vendors to develop programs for a shared customer base.
  • Authored documentation for releases, product migrations, and acquisitions.
  • Worked closely with training, data ingest, database admins, and product managers.

New Mexico State University, Las Cruces, NM

Instructional Librarian (June 2010 – January 2012)

  • Visited classes on multiple campuses to teach information literacy, research, and database searching. Supported instructors with the design of writing projects.
  • Supervised library public services, training, and student workers.
  • Partnered with the distance-learning lab to support instructors.
  • Held Office Hours to offer research and writing assistance.

McMinnville Public Library, McMinnville, OR

Marketing and Community Information Librarian II (August 2008 – June 2010)

  • Managed library marketing. Built relationships with local media agencies to publish articles and press releases.
  • Updated the website (Soholaunch, Drupal). Promoted library programs and created graphic flyers.
  • Led the adult programming committee.
  • Served as the Chair of the Digital Library Selection Committee for the state-wide consortium.

Hazel Park Memorial Library, Hazel Park, MI

Webmaster (August 2008 – December 2015)

  • Remotely maintained the website. Provided consultation as needed (WordPress).

Reference Librarian/Webmaster (December 2007 – August 2008)

  • Redesigned the library’s website and migrated the content.
  • Taught computer literacy courses for the community. Provided reference services.  
  • Created flyers and signs and promoted the library and events.

University of Pittsburgh, Pittsburgh, PA

Medical Data Analyst, Research Assistant (August 2006 – August 2007)

  • Analyzed topics in medical informatics and librarianship using subscription medical databases.
  • Wrote documentation for the circulation staff on using SirsiDynix Unicorn.
  • Developed the Black Studies special collection.

The Ohio State University, Columbus, OH

Associate Instructor (September 2004 – June 2006)

  • Taught undergraduate-level Women’s Studies courses for classes of 35 students.
  • Designed the curriculum and assignments. Used assessment tools and applied feedback.

Education

MLIS

Library and Information Science. 2007.
University of Pittsburgh, Pittsburgh, PA.

MA

Women’s and Gender Studies. 2006.
The Ohio State University, Columbus, OH.
Focus: Instruction; Epistemology and science.

BA

Women’s Studies. 2001.
Oakland University, Rochester Hills, MI.
Focus: Pedagogy and writing; Psychology.