Skills

Writing and instruction. Presenting to large audiences.

Agile and Scrum development, ticketing systems (JIRA), Confluence.

CMS, LMS, XML authoring, MadCap Flare, screen recording.

Adobe AEM, WordPress, Drupal, Joomla, MindTouch, Google Analytics, Adobe Analytics.

Single-source authoring, SEO, translation proxy (Smartling GDN).

Managing metadata, FAQ, and Knowledge-Centered service (KCS).

Working across multiple departments and consulting with customers and advisory committees.